PRIVACY & SECURITY
The only personal details we collect about you – our valued customer are your billing and shipping address. Without these details we can not process and deliver your purchase. We share your shipping details ONLY with the shipping company so they can deliver the products you purchased to your front door. We neither sell nor share your information with outside companies or third parties besides the shipping company. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number and e-mail address.
We DO NOT STORE your credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling and/or sharing this information to any third parties.
We keep our data in a secure and trusted SERVER located in UK.
You can change or close your account any time your information by logging to your account in upper right corner. Once your account has been closed we do not store any longer the information provided upon your registration.
PROTECTING YOUR SECURITY
We are always striving to make sure your information is protected. As soon as we receive your information, we use security features and procedures, taking into account industry standards, to protect the personal information that you provide and to prevent unauthorised access to that information.
For example: We also offer secure “https” access to the transnational parts of brussardo.com website (that is to the bits where you are required to provide Directly Provided Data). Sensitive data is protected by SSL encryption when it is exchanged between your web browser and Brussardo.
We will do our best to protect your personal data. There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts.
Read more at our Cookie and Privacy Policy section.
PROCESSING & DELIVERY
Our products are shipped from within the EU and delivered to Europe, the US, Canada, the UAE, and Australia. Please allow 18 business days for order processing and manufacturing.
Brussardo offers FREE EU shipping via UPS / DHL -Standard delivery within EU.
Shipping fees for locations:
– EU & UK: €25.00
– United States & Canada : €165.00
– Australia: € 165.00
– UAE & Saudi Arabia: €165.00
Delivery time table (business days) – UPS/DHL
Europe: 5-7 days;
USA & Canada: 5-7 days;
Middle Asia: 7-9 days;
Asia: 8-10 days;
We prioritize transparency and accountability in our shipping process. Every shipment is assigned a specific tracking number, enabling customers to stay informed about the status of their order from the moment it leaves our facility until it reaches their doorstep.
PAYMENT
We offer two convenient payment options:
- PayPal: Enjoy fast and secure online payments.
- Bank Transfer: Streamline your transactions with direct bank deposits.
VAT-Free Orders for EU & UK Businesses
If you order as a company based in the EU or UK to benefit from VAT exemption, please enter your VAT number in the designated field during checkout. Once you enter your VAT number, the prices will be updated on the checkout page to reflect the VAT-exempt amount.
RETURNS & REPLACEMENTS
All refunds of the item sale price will be credited to the same credit
card or paypal account used for the original purchase.
You can return the item within 14 days of receipt.
The refund will be issued as soon as we receive your return and it must be in PERFECT condition.
We do not issue refunds before we receive the item back to our address.
Please allow 1-2 days from the date we receive your return for your account to be credited.
OTHER TERMS & CLAIMS
We reimburse 55 euros in shipping costs for return if product is reported as damaged due to transportation or other reason.
By using our website brussardo.com and purchasing from our online store you (the customer/client) agree on all our terms and also that:We reserve the right to change product prices at any time to reflect changes in the cost of parts and other expenses. Prices listed on brussardo.com are with VAT Included.
Please note that we usually ship within 18-business-day from the day of order. We reserve our right to extend that period if have delays with any of our supplier parts capability. If that delay ocurs, you as a customers ordered such item, will be notified with an email. The notification will contain the new set date of shipping. Also if any delay occurs, you as a customers have the full right to ask for a full refund of the ammount paid for your order. A full refund in that case is issued within 24 hours.